Legal
Privacy Policy
1. Introduction
1.1. Qualitate ("Qualitate", "We", "Our", or "Us") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how We collect, use, disclose, and safeguard information when you visit https://qualitate.io ("Website"), https://app.qualitate.io ("Platform") and use our services.
1.2. By accessing or using our Website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1. Personal Information
We may collect information that identifies you personally, including:
- Name
- Email address
- Phone number
- Professional title or company
- Country or region
- Account login credentials (username)
2.2. Expert Participation Data
2.2.1. Individuals who participate as experts or contributors on the platform may provide professional insights or research responses.
2.2.2. This may include interview responses, written submissions, discussion transcripts, survey responses, or information related to professional expertise.
2.2.3. Where applicable, payment or compensation information may also be collected.
2.3. Usage Information
When you interact with our Website or platform, We may automatically collect certain technical information such as IP address, browser type, device information, pages visited, session duration, and platform activity logs.
2.4. Research and Analytical Data
Our platform may process structured conversations, expert insights, and research inputs to generate analytical outputs or market intelligence. Outputs generated by the platform may contain anonymized or aggregated information derived from participant contributions.
3. How We Use Information
3.1. We may use collected information to:
- Provide and operate our platform and services
- Facilitate expert participation or research discussions
- Improve platform functionality and analytical outputs
- Authenticate users and maintain system security
- Communicate with users regarding platform services or updates
- Process payments or compensation for contributors
- Comply with applicable legal or regulatory obligations
3.2. Aggregated or anonymized data may also be analyzed to improve the performance, reliability, and usefulness of our services.
4. Role of the Company
4.1. For personal information collected directly through our Website, Qualitate acts as the data controller.
4.2. For information submitted to the platform by customers or organizations using the service, Qualitate acts as a data processor and processes that information on behalf of the customer in accordance with applicable agreements.
5. Use of Data for AI Systems
5.1. Qualitate may use automated systems and analytical tools to structure or analyze research inputs and expert contributions.
5.2. Customer data, expert responses, or research submissions are not used to train artificial intelligence models unless explicitly authorized.
5.3. Data submitted through the platform is used solely to provide the services requested by the organization using the platform.
5.4. You can visit our Data Management Policy, which provides an overview of our data management standards.
6. Data Review and Compliance
6.1. To maintain responsible research practices and protect users, submissions or discussions may undergo internal review processes designed to detect the presence of personally identifiable information, material non-public information, or other confidential information.
6.2. These processes help support platform integrity, ethical research practices, and regulatory compliance.
7. Data Sharing
7.1. We do not sell personal information.
7.2. We may share information with trusted third-party service providers and subprocessors that assist in operating our platform and services.
7.2.1. These providers may support areas such as cloud hosting, infrastructure, analytics, payment processing, security monitoring, and customer support.
7.2.2. These providers process information solely to support the delivery and operation of the platform and are contractually required to implement appropriate security and confidentiality safeguards.
7.3. Research insights or analytical outputs delivered to customers are anonymized, aggregated, or structured in a way that does not identify individual contributors.
7.4. Information may also be disclosed if required to comply with legal obligations, enforce contractual rights, or protect users, the platform, or the public.
8. Data Retention
8.1. Personal information is retained only for as long as necessary to provide services, maintain operational records, resolve disputes, or comply with legal or regulatory requirements.
8.2. Research datasets may be retained for longer periods where they are stored in anonymized or aggregated form.
9. Security
9.1. We implement reasonable administrative, technical, and organizational measures designed to protect personal information. These measures may include:
- Access controls
- Encryption during transmission
- Secure infrastructure
- Monitoring systems
- Periodic security testing
9.2. While We take appropriate steps to safeguard information, no electronic system or transmission method can be guaranteed to be completely secure.
9.3. Qualitate maintains internal security policies and practices aligned with recognized industry frameworks, including principles from ISO 27001, SOC 2, and the NIST Cybersecurity Framework.
10. International Data Transfers
10.1. Information may be processed or stored in countries where our infrastructure or service providers operate.
10.2. Where required, We implement appropriate safeguards to ensure personal information is protected in accordance with applicable privacy laws.
10.3. Where required by applicable law, international transfers of personal information may be supported through appropriate legal safeguards such as Standard Contractual Clauses or equivalent mechanisms.
11. Your Privacy Rights
11.1. Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information.
11.2. These rights may include the ability to:
- Request access to the personal data We hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction or objection to certain processing activities
- Request a copy of your personal data in a portable format
11.3. Requests regarding privacy rights may be submitted using the contact information provided below.
12. Cookies and Tracking Technologies
12.1. Our Website uses cookies and similar tracking technologies to support site functionality, analyze visitor traffic, and improve user experience.
12.2. Types of Cookies We Use
Strictly Necessary Cookies These cookies and similar storage remember your cookie choices and support core functions, including Default form processing and meeting scheduling. They remain available when optional cookies are declined. Default uses _dflt_consent to remember its consent settings for up to one year. When a submitted form redirects to a scheduler, __default_pending_scheduler_handoff__ can retain the scheduler link in that browser tab for up to 30 minutes. A scheduler reservation can use session storage to hold the time slot while you finish booking.
Analytics Cookies With your permission, we use Google Analytics, HubSpot analytics, and Default visitor analytics to understand visits and improve the Website. Default may store _dflt_aid, _dflt_sid and _dflt_la to recognize visits and sessions for up to one year. On our Website, declining Analytics prevents Default from storing these visitor identifiers and stops its optional pageview and session tracking.
Functionality Cookies With your permission, optional functionality cookies can remember preferences and support optional features, such as HubSpot chat history. Declining this category does not disable our forms or Default meeting scheduling.
12.3. Optional Marketing
With Advertisement permission, our marketing services may use cookies or other identifiers to support relevant marketing and measure campaigns. Default may enable its optional visitor identification feature and associated partner storage. Declining Advertisement keeps that feature off on our Website. The Default-hosted scheduler runs in a separate frame with its own storage, including operational and analytics items; our Website cookie choices do not currently control all storage within that frame.
12.4. Future Use
We may in the future use cookies or similar technologies for additional purposes, including personalized marketing or engagement. Any material expansion of our cookie practices will be reflected in an updated version of this Policy, and where required by applicable law, we will seek your consent before doing so.
12.5. Your Choices
Visitors can manage their cookie preferences at any time using the cookie settings panel available on our Website. You may also configure your browser to block or delete cookies; however, doing so may affect the functionality of certain features. These choices are available to all visitors regardless of location.
12.6. Retention
Cookie data is retained in accordance with our Data Management Policy. Analytics and functionality cookie data is retained for no longer than two years, or until consent is withdrawn, whichever occurs first.
13. Third-Party Links
13.1. Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites and encourage users to review their privacy policies.
14. Children's Privacy
14.1. Our services are intended for professional users and are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.
15. Security Incidents
15.1. If We become aware of a security incident affecting personal information, We will investigate the incident and notify affected parties where required by applicable law.
16. Data Processing Agreements
16.1. Customers using the platform may request a Data Processing Agreement governing the processing of personal information in accordance with applicable privacy laws.
17. Updates to This Policy
17.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page and reflected by an updated "Last Updated" date.
18. Contact Us
18.1. If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Qualitate, Inc. 115 Broadway 04-102, New York, NY, US10006